Close Alert Banner
Close Old Browser Notification
Browser Compatibility Notification
It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.
Skip to Content

Township of Brock Logo Township of Brock Logo

Contact Us
A-Z ServicesAccessibilityCareersReport an IssueContact Us
View our Facebook Page View our Twitter Page
I Want To...
  • Resident Services
    • About Brock Township
    • Animal Services
    • Building and Renovating
    • Cemeteries
    • City Services
    • Community Groups and Clubs
    • Community Services and Support
    • Emergency Services
    • Event Calendar
    • Federal & Provincial Government
    • Garbage and Recycling
    • Insurance Claims
    • Libraries
    • Property Taxes
    • Roads and Parking
    • Schools
    • Transportation and Transit
    • Utilities
  • Recreation and Events
    • Arts and Culture
    • Community Groups and Clubs
    • Event Calendar
    • Facilities and Rentals
    • Heritage
    • Libraries
    • Parks and Trails
    • Places to Shop
    • Recreation Programs
    • Sports Fields
    • Sports Hall of Fame
    • Tourism
    • Volunteer
    • Waterfront
  • Building and Business Development
    • Available Properties
    • Bids and Tenders
    • Building and Renovating
    • Business Licences and Permits
    • Business Toolkit
    • Community Improvement Plan Incentives
    • Construction Updates
    • Planning and Development
    • Start Your Business in Brock
  • Municipal Office
    • A-Z Services
    • Accessibility
    • Applications, Licences and Permits
    • Bids and Tenders
    • Budget and Financial Statements
    • By-laws and Policies
    • Careers
    • Committees and Boards
    • Contact Us
    • Departments
    • Elections
    • Legislative Services
    • Mayor and Council
    • News and Notices
    • Plans, Reports and Studies
    • Report an Issue
  • I Want To...
Township of Brock Home
I want to modal close icon

I Want To...

Apply and Register

  • Name and Address Change
  • Bids and Tenders
  • Building Permits

Get Involved

  • Community Groups and Clubs
  • Mayor and Council
  • Volunteer

Pay

  • Dog Licences
  • Facilities and Rentals
  • Parking
Municipal Administration Building
HomeMunicipal OfficeLegislative ServicesOmbudsman

Ombudsman

More
 
  • Open new window to share this page via Facebook Facebook
  • Open new window to share this page via LinkedIn LinkedIn
  • Open new window to share this page via Twitter Twitter
  • Email this page Email

The Township of Brock, in partnership with the Region of Durham, uses ADR Cambers Inc. as the Municipal Ombudsman. The Municipal Ombudsman is an independent body that is a last resort for unresolved complaints.

File a Complaint

You should only file a complaint with the Ombudsman if you have tried all other methods to resolve the issue. To file a complaint, please submit a completed Ombudsman Complaint form and Consent and Confidentiality Agreement by email or mail it to:

ADR Chambers Ombudsman Office
P.O. Box 1006
31 Adelaide St.
Toronto, ON M5C 2K4

On the form, you will need to:

  • Provide a summary of your complaint
  • Describe the steps taken to resolve the complaint
  • Suggest ways to resolve the complaint
  • Supporting documentation, as needed

Any recommendation made by the Ombudsman is not binding.

Roles and Responsibilities

The Township of Brock Ombudsman provides the following services:

  • Review complaints about acts, decisions or recommendations done or omitted by the administration of the municipality
  • Maintain confidentiality of complaints and matters related to an investigation
  • Act at an arm's length from Council
  • Provide an annual report summarizing number and types of complaints received by the Ombudsman

The Municipal Ombudsman has the right not to investigate the following types of complaints:

  • Complaints considered to be trivial, frivolous, vexatious or not made in good faith
  • The person complaining does not have a sufficient personal interest in the matter
  • There are other ways available to resolve the issue
  • Legislative Services
    Toggle Section
    • Closed Meeting Investigator
    • Commissioner of Oaths
    • Freedom of Information Requests
    • Ombudsman
    • Submitting a Public Complaint
View Full Municipal Office Menu
Toggle Section
  • A-Z Services
  • Accessibility
  • Applications, Licences and Permits
  • Bids and Tenders
  • Budget and Financial Statements
  • By-laws and Policies
  • Careers
  • Committees and Boards
  • Contact Us
  • Departments
  • Elections
  • Mayor and Council
  • News and Notices
  • Plans, Reports and Studies
  • Report an Issue

Contact Us

Subscribe to page updates
Township of Brock logo

© 2020 Township of Brock

|

Designed by eSolutionsGroup

View our Facebook Page View our Twitter Page
  • About

    • Resident Services
    • Recreation and Events
    • Building and Business Development
    • Municipal Office

Resources

A-Z ServicesAccessibilityFreedom of InformationPrivacy PolicyTerms of UseSitemapWebsite FeedbackContact Us
  • Contact

    Township of Brock

    1 Cameron Street East

    PO Box 10

    Cannington ON L0E 1E0

    Phone: 705-432-2355

    Toll-free phone: 1-866-223-7668

    Email us