The Township of Brock is committed to continuous improvement. As a result, all complaints are dealt with fairly in a respectful, transparent fashion. You must provide complaints in writing. We won't formally investigate verbal complaints, however, we will try to help you find a resolution.
Please be advised that Bylaw will respond based on the seriousness of the complaint and will prioritize their response with health and safety matters first. Due to high volume, please be patient and expect longer than normal wait times for a response.
The Noise Log MUST be completed and attached to your by-law complaint if a noise issue is on-going or persists over more than one day or multiple times a day.
*** Please note that information provided when filing a complaint could be used as evidence in the event of an investigation.
Please review our current bylaw's:
Noise By-Law
Public Nuisance By-Law
Fire works By-law
You can also submit a formal written complaint by email or in person at 1 Cameron St. E. in Cannington. Please include the following information with your complaint:
- Your name, address, phone number and email address
- Explanation of the complaint
- The by-law in contravention
Complaint Review Process
Once we receive a written complaint, we will conduct an investigation to see if the complaint is valid. If we determine that there is no by-law infraction, we will contact you and let you know our decision.
If we find that there is a legitimate by-law infraction, we will contact the third party and outline the by-law infraction and ask that they stop the activity immediately. In some cases we will ask that they make changes within a certain time period.
Please be advised that Bylaw will respond based on the seriousness of the complaint and will prioritize their response with health and safety matters first. Due to high volume, please be patient and expect longer than normal wait times for a response.
Results
If the third party makes changes and is no longer committing a by-law infraction, we will close the investigation. If they fail to comply, we will file paperwork and schedule court proceedings.
In some cases, the complainant will be asked to attend the court proceedings to provide evidence related to the by-law complaint.